WHAT IS PELIKAN.SK?

Pelikan.sk in an internet portal for on-line ticket reservation. Tickets can be reserved 24 hours daily.

PASSENGERS' RIGHTS IN AIR TRANSPORTATION

Know your rights, e.g. in case of luggage loss or damage etc. The European Union has strenghtened your rights... >> More...

WHAT IS AN ETIX?

An etix or e-ticket is an electronic ticket that you can't lose. You can print it anytime and anywhere from the Internet.

WHY THE DUE DATE ON MY INVOICE IS IDENTICAL WITH THE RESERVATION DATE?

The reason behind is that tickets for certain special fares can only be issued on the same day as the reservation has been made; the price would otherwise forfeit. Therefore, the form of invoice is identical for all cases.

WHAT IS A PRICE GUARANTEE?

A price guarantee is the date specified by the airline according to the tariff type the price is booked for. The pelikan.sk call centre agent cannot change the date manually. The ticket must be paid and issued until that date, otherwise the price will forfeit and the system will automatically cancel the reservation.

HOW MANY AIRLINES CAN BE BOOKED THROUGH PELIKAN.SK?

Through pelikan.sk you can reserve tickets for all airlines - members of IATA (International Air Transport Association) and non-members of IATA, such as Air Berlin. You will find offers and flights operated by more than 800 important airlines.

CAN THE NAME IN A TICKET RESERVATION BE CHANGED?

No, it is not possible. There are only two air carriers that allow such a change for a certain charge - Air Lingus and Scandinavian Airlines. Low-cost air carriers also allow changes to the name on tickets already booked and issued for charge. Names can only be changed in group reservations until the tickets are issued.

CAN I FIND UP-TO-DATE INFORMATION ABOUT TICKET FARES AND AVAILABLE SEATS IN AIRCRAFTS THROUGH PELIKAN.SK?

Pelikan.sk is linked to the worldwide central reservation system Galileo, which means that pelikan.sk always disposes of up-to-date information about ticket fares, available seats or occupied seats.

CAN I COME TO PELIKAN.SK, PAY FOR MY TICKET IN CASH AND PICK IT UP IN PERSON?

Pelikan.sk operates as a call centre to which, unfortunately, you cannot come in person. The call centre agents do not dispose of a cash-box for accepting cash, thus it is not possible to come and pay for the tickets cash or pick up the tickets in person.

CAN I PAY FOR THE FLIGHT TICKET WITH CREDIT CARD?

Only embossed credit card are accepted for this payment.Not all airlines companies and all fare basis can be paid by credit card.There are two transaction for credit card payment.The price of ticket,taxes and PTA fee - directly taken by airline.The fee for issuing the ticket,special delivery service - separate transaction via bank.

HOW CAN I PAY FOR TICKETS BOOKED THROUGH PELIKAN.SK?

HOW TO FIND THE BEST YOUTH PRICE?

You should search a youth ticket separately, without other passenger categories. You can search several youth tickets at a time.

WHO IS A STUDENT/YOUTH?

A full-time student or youth up to 25 years. Certain air carriers consider as youth only people up to 24 years or students up to 27 years. All youth tariffs will be automatically confirmed by e-mail or phone by a call-centre agent.

HOW TO FIND THE BEST FARE POSSIBLE?

Try to compare the ticket fares for departures from Vienna and for those from Bratislava.


WHAT KIND OF BAGGAGE MAY I TAKE?

From 01 November 2005, the baggage allowance that you are permitted to carry free of charge is 2 x 23 kg per person to US, Canada and Mexico, and 20 kg per person to all other destination. You can also take carry-on baggage of max. 8 kg per person. These conditions do not apply to low-cost air carriers.
Infants travelling without entitlement to a seat are only allowed to take carry-on baggage. For information on the baggage allowance for infants travelling to US, Canada and Mexico, please, contact your agent. Passengers travelling in business class and first class are entitled to larger baggage allowance.

CAN I RESERVE A MEAL?

It is not possible to directly reserve a meal, it can be only requested, as far as not airlines provide all meal types. The request for the selected meal will be sent to the airline; the acceptation or rejection of the meal may be checked at the web site www.pelicantravel.com by entering the booking code into the "Reservation" box and the Client's or the passenger's last name into the "Last Name" box.

ARE OPEN TICKETS CHEAPER?

No, they are not. There is a general rule that open tickets are always much more expensive than tickets with a closed return date which can be changed for a certain charge. It is therefore worth to buy a closed return ticket, which is cheaper even in case a fee for change is charged. Special prices for youth and students are an exception: the prices for open youth tickets are reasonable.

CAN I RESERVE AN OPEN TICKET?

Unfortunately, the system does not allow reserving open tickets. In case you wish to make a reservation for an open round-trip ticket, please, contact our call centre.

WHAT IS AN OPEN TICKET?

For an open return ticket it is not necessary to specify the return date, it can be left open. An open return ticket means that you can return anytime during the ticket validity. Free seats are, however, not guaranteed for the selected flight and you might not be automatically transported. In case of open tickets we recommend you to book your return flight as soon as possible.

WHICH ITEMS IN A TICKET MAY BE CHANGED?

Each ticket is subject to the given air carrier's conditions. The conditions depend on a particular ticket. Usually, the best-price tickets may not be changed or cancelled after purchased. However, the departure date and time may be changed in general. For more information about change or cancellation of a ticket, please, contact our call centre.