A
General Terms and Conditions for flight ticket selling
I
Definitions
1. REZERVATION - electronic data of the client,
who decided to use the transportation services, in the world
reservation system and in the system of a certain transport
company. It contains information about the passenger - name,
surname, gender, date of birth (in case of children, youth,
students, babies and seniors), precise time and geographical plan
of the trip within the information about the fly company and
flights. It may contain special requirements of the clients about
the reservation of a certain seat in the air craft, in the
case that the reservation of a certain seat at the concrete
flight of the fly company is possible, otherwise the seat can be
reserved at the check-in before the departure.
2. GROUP RESERVATION - reservation with
a minimum amount of 10 passengers.
3. FLIGHT TICKET - contract between the client
and the fly company about the flight transport and his luggage from
the flight departure to the final destination. In the moment of
payment of the flight ticket the client encloses a contract
with the fly company and equally agrees with the terms of transport
of this transport company. Pelican figures in the
enclosing of the contract as a provider and does not have any
responsibility in case of reclamation of services, which the fly
company sells. Information about the rules of the system of refund
and aid for passengers in the case of non-allowance of entering the
aircraft, in the case of cancellation or big time lags of flights
specified by the European Parliament and the Council of the
European Union is available on the phone number 00 800 6 7 8 9 10
11 or in the different languages: http://ec.europa.eu/transport/passengers/air/air_en.htm
4. ELECTRONIC FILGHT TICKET - data in the
electronic system of fly agencies, where all details of the flight
are stored. It is not necessary to have the ticket by hand at the
check-in at the airport. Pelican advises the clients to
have the confirmation of the electronic flight ticket by hand.
5. FLIGHT TICKET IN PAPER FORM - it is an
aviation transport valuable, which the passenger has to have with
him and show it at the check-in at the airport.
6. PTA -Prepaid Ticket Advice. Document
"prepaid ticket advice" stated with a fixed saved place where
the client picks up his flight ticket. PTA is basically used when
the flight ticket is given out in a different city (country),
where the payment was made. The fee of the fly company for the PTA
is charged following the actual table of fees ToT part G and is to
be paid within the price of the flight ticket.
7. PRICE OF THE FLIGHT TICKET - price of the
flight transport services.
8. AIRPORT CHARGES - charges levied by city,
state or country at the time of departure. Typically this fee is
payable at the same time when the transport cost are payable - the
price of tickets - in some cases, however, the airport charges are
payable directly at the airport (especially in some countries as
Asia, Africa and South America).
9. PELICAN SERVICE FEE - includes the
cost of pelicantravel.com such as technology and administration
associated with the mediation of the purchase of tickets.
10. GIFT VOUCHERS - The client has the option
to buy a gift voucher worth EUR 100-1000, which are usable by
http://www.pelikan.sk/ in order to purchase tickets and tickets +
accommodation. Through http://www.pelikan.sk/ it is not possible to
use gift vouchers in order to purchase tickets of low-cost airlines
such as Ryanair. In case of a demand regarding a purchase of
tickets for low-cost airlines, or other products such as
accommodation in a hostel network it is necessary to contact the
Customer Service. A request for a gift voucher has to be sent to
the email address: darcek@pelikan.sk. Then the client receives an
invoice by email. After the payment the client will receive a
unique code which has to be used during the reservation at
http://www.pelikan.sk/ site, or via the customer service. After
entering this code, the client automatically will get
a discount the total amount of services purchased, which is
deducted of the amount of the purchased gift voucher. The gift
voucher is valid one year after its creation. The gift voucher is
transferable and can not be exchanged for cash. In the event of
purchasing services at a lower value than the gift voucher is the
difference in the price non-refundable. In the event of purchasing
services costing more than the value of the gift voucher the
difference will be billed to the client. The gift voucher can be
used for one purchase only.
11. Additional information about passengers -
APIS (Advance Passenger Information System)
Based on government regulations are required by certain
airlines for flights to countries such as America, Canada, UK,
Qatar, Russian Federation in order of insertion of additional
passenger data to the reservation before departure. These are
details such as the passport number (identity card), nationality,
date of birth, sex, passport expiration. These data are required to
be entered into the reservation prior to departure. They are used
solely by government institutions such as the immigration or
customs office.
For a trouble free pass of the flight as well as the entrance
into the country, it is important that the information provided is
accurate and true. The responsibility for the accuracy of the
information refers to the passenger. These details of each
passenger can be inserted into the reservation after receiving the
booking code, before the departure in the reservation check:
http://www.pelikan.sk/kontrolarezervacie.aspx or directly on the
website of the airline concerned in the electronic flight
registration. It is also called online check-in.
II
Terms and methods of reservation
1. Pelican runs an online reservation system on the
portal http://www.pelikan.sk/ respectively. On the business partner
portal which offers the services of pelican, by which the
client may search through the currently available route according
to his requirements in the reservation form (place of departure to
the desired destination, departure date, the place where the
customer wishes to return from, departure date ....) and at the
same time he can point a book at the selected location
convenient to him. The fee for booking online is charged according
to the current table of fees in part G of the ToT per person. If
the client is interested an offer of flights which created by an
agent of the customer service, then his request may be sent either
per contact from the contacts tab or from his own email address.
Through the online booking system it is not possible to make
complicated reservations as. City of departure does not coincide
with the city where the client will arrive back from abroad. Or if
he intends to break up his trip for several days in a transit city
within a flight to or from the final destination. Such requests may
be sent to the client email Customer Service. Following the
approval by the client the agent sends an invoice to the client via
email. When booking through the Customer Service it is always a fee
charged for the creation of a reservation according to the
current table of fees in part G of the ToT per person.
2. The client has the opportunity to view the current status of
availability of seats and current prices 24 hours a day.
Reservation for a particular desired flight is possible if the
desired departure is later than two days after the date on which
the client wishes to make a reservation. Example: on 10th
October it will not be possible to make a reservation for the 10th,
11th, and 12th October On these days, however, free flights and
prices currently available can be viewed. In this case, the client
may contact the Customer Service to make a reservation by phone.
The earliest reservation can be made for 13th October In the
case that a client is interested in booking for a departure less
than two days, so he may do so at the customer services by email or
telephone.
3. After you create a client reservation the booking
code is automatically generated and a confirmation of
the reservation is sent via e-mail. Client must check his
reservation at http://www.pelikan.sk/help.aspx?tab=3 where he in
the "booking code" column enters his reservation code and in the
"Surname" column enters his surname, respectively passenger's name
without diacritics. In case of booking flight ticket of SKY Europe
Airline via http://www.pelikan.sk/, client
checks his reservation at the link that has been sent to him (
http://booking2.skyeurope.com/RetrieveBooking.aspx?culture=sk-SK
), where he enters in the column "Booking number" his booking code
and in the "contact e-mail adress" column enteres letenky@pelikan.sk. In case of
any queries the client is obligated to contact pelican
writing an e-mail or per telephone. As a discrepancy is considered
also a misstated name and gender, respectively first name instead
of the surname and vice versa. In the case that the client does not
check his reservation, pelican is not responsible for any
possible losses that the client created by the act.
Pelicantravel.com advises the clients to check on
http://www.pelikan.sk/help.aspx?tab=3 in particular:
1) The name, sex - e.g. the right type for a woman surname,
name. Mrs. is the abbreviation for the sex of the passenger.
2) The city of departure and return, as well as transit
cities.
3) The date of departure and return.
4) Flight times.
5) Part - Information on air services - on which I needed to
click. Here is information for example about long-haul flights
where the aircraft makes a stop in order to tank of fuel. The
client continues with the same plane, that is why this transit
point is not listed in the itinerary. Since the aircraft has to be
empty during refueling it is necessary that the client checks his
visa requirements in such transit cities.
Furthermore, there a client can find additional information
about the flight such as flight duration, aircraft type,
information on the confirmation / rejection of the requested type
of meal, seat, or other special services.
4. After a successful completion of a reservation on
www.pelikan.sk a thank you page opens, which shows the reservation
code and flight details. Automatically an email is sent to the
client including a confirmation of the reservation with a
pro forma invoice. The invoice lists all the data
necessary to implement the settlement. The validity of the
reservation is given by the booking system and is established under
the terms of the applicable airline for the tariff. As long as the
due date indicated on the invoice is the same day as the creation
date of the reservations, it means that the reservations are only
guaranteed by the reservation system on the date of creation of the
reservation. Only those payments will be processed which were
credited to the accounts of pelican due to 17:00. Payment
received after this hour will be processed on the next day during
the opening hours. If the reservation is valid for longer, the
invoice due date will be determined by the next day by 17:00. In
case the client does not pay in this period, respectively until the
given due date stated on the invoice as the due date and also under
Part E of Article II, paragraph 2 of these conditions respectively
does not contact the Customer Service and does not check the price
guarantee, the reservation system will automatically cancel the
reservation without any claim for damages of the client. The price
of tickets, confirmed by the system at the end of the reservation
is only guaranteed until the maturity date of the invoice, in some
cases for several days. Pelican reserves the right to
refuse to issue tickets if the ticket can not be issued in high of
the price, listed on the invoice caused by a systematic error. If
the ticket can not be issued for these reasons, the client must
send an e-mail to letenky@pelikan.sk with a request for repayment,
which must include the reservation booking code, invoice number,
account number to which the amount minus the charges under Section
E of Article II, paragraph 2 of these conditions, hopes to
return.
5. It is necessary that all personal data in the questionnaire
are truthfully and correctly. This information is used to identify
the client and his reservation in the next communication. In the
case that the airline requires for issuing tickets additional
documents (passport number, identity card number, miles and more
cards, copies of ID, copy of passport, credit card number), the
client will be notified by phone or e-mail on the provided e-mail
address. Pelican reserves the right no to issue the
product if the client fails to deliver such documents, or fails to
deliver them on time, without any claim for damages caused to the
client which originated by not issuing the product. Completing the
data and completing the reservation the client agrees with the
processing of personal information collected for the purpose of
ticket issuance. If the information is false, respectively
incomplete, pelican reserves the right to cancel the
reservation, respectively adjust the price or compensate damages
caused by the false information in full high. In this case,
pelican is not responsible for damages incurred by the
client.
6. Reservations can be edited, modified or canceled until the
payment without charge. After the ticket issuance all tickets are a
subject of change and cancellation conditions of the ticket fare
for which the customer is required to inform before payment and
before issuing tickets.
Terms of tickets are supplied directly by the airline with the
exception of some low cost airlines exclusively in English. It is
not possible to send them to a client in Slovak or another
language. If the client does not understand the conditions or they
did not show up, then we advise him even before paying the ticket
to contact our Customer Service.
We recommend reading all terms and focus mainly on
the:
Reservation and ticket issuance - information
about the duration of validity of the reservation and date of
ticket issuance
Minimum stay - how long one must spend in the
destination so that the necessary conditions are valid
Maximum stay - what period of time the stay can
not exceed (including change of date) so that the necessary
conditions are valid
Travel restriction - in particular, in case of
ticket change. When the given price conditions are valid or not
Fines - information on fees and change and
cancellation
Terms of changes and cancellations are set separately for each
ticket and can not be affected by pelican.
Pelican charges for any changes on issued tickets an
administrative fee that is charged following the current table of
fees in part G of these terms. If the client is abroad and wants to
change the return flight he may do so at the airline. In the case
that a change is requested by pelican, the fee is
charged following the current table of fees in part G of these
terms.
If the client is abroad and wants to
change the return flight he may do so directly in the next airline
agency. If pelicantravel.com is required to ensure changes in a
flight in less than 48 hours before the flight altered, it is
necessary to pay any charges associated with this change to
pelicantravel.com within 16 hours on the day of the application for
a change.
According to the official cancellation conditions of airline
companies one may proceed in case of cancellation of tickets which
are canceled not later than 48 hours before the scheduled
departure. If the client requests a cancellation less than 24 hours
before the departure or after the departure when he did not catch
the flight (no show), pelican can usually request only the
refund of airport charges from the airline. It is fully within the
airline's competence, if the request will be granted. If the client
is interested in flight cancellation of low cost airlines, it is
necessary to contact the airline directly following its terms.
The cancellation of tickets is only possible during the opening
hours of the company pelikan.sk, which is based on a completed,
signed and delivered on time cancellation form to the Customer
service of pelicantravel.com, ltd. If one cancels an already issued
ticket, the company pelican then charges besides the fee
for issuing the tickets, which is non-refundable, an administrative
fee charged following the current table of fees in part G of these
terms for each ticket. This fee will be charged to the client even
if the ticket is non-refundable and the airline returns the airport
charges and also if it would cancel the ticket of a flight
that has been changed or canceled by the airline. These fees are
charged additional to the fees set by the airline.
In case of a paper ticket, besides the original has to be sent
along with the cancellation. In the case that we do not receive the
original, any refund is excluded.
If the reason for cancellation tickets compelling reason (death
of a close relative, serious medical condition, hospitalization),
pelican recommends that the client turns in beyond the
cancellation form also the documents stated on the cancellation
form (the original death certificate, medical report in the English
language, etc.). These, together with its application for
cancellation will be sent to the airline, which can precede such
case individually and may return the amount to the client who is in
excess of the official conditions. Pelican is not
responsible for individual procedures in such cases and neither for
recovering of the increased amount. If the client fails to deliver
the required documents, pelican does not guarantee that
the airline will be required for an individual procedure.
After receiving the complete documents (cancellation form, a
paper ticket, and possibly medical reports in English, the death
certificate) an administrative processing will take place within
pelican and the airline. After the settlement with the
airline the money will be remitted to pelicantravel.com
respectively returns the amount on the credit card (if the ticket
was paid this way). The client will be sent to credit. The time of
repayment is subject to acts of a third party carrier, respectively
supplier. In general, the whole process takes about two months. If
the client asks for an individual procedure of the major reasons,
and turns in the necessary documents, the cancellation may take
several months.
If the client wishes to repay the amount reimbursed by
a postal cheque, he will be charged, besides the
administration fee and cancellation fee to the airline
an additional processing fee following the current table of
fees in part G of these terms. If the client decides to send mail
and gives in an incorrect mailing address, and therefore the
payment returns, respectively not drawn within the sampling period,
the client will be charged again and from the refunded amount the
administrative fee will be deducted following the current table of
fees in part G of these terms. For amounts greater than 166 EUR
(5000, - SK) pelicantravel.com advises for safety reasons to opt
for sending to an account.
If the client cancels a ticket, which was paid for by credit
card, he is required to state on the cancellation the credit card
information, which automatically gives this company
pelican his consent for the reversal of the administrative
cancellation fee per ticket. The total price, minus a cancellation
fee deducted by the airline will be returned if the ticket was paid
by credit card, directly to the customer's credit card which he
used for the payment, by the carrier. If the client pays the ticket
by credit card and the credit card information is not indicated on
the cancellation form, pelicantravel.com will charge the
cancellation fee following the current table of fees in part G of
these terms per person, after the refund of the airline,
automatically from the credit card of the client.
The administrative fee for processing credit card payments depends
on the type of credit card and the fee is non-refundable.
If the client requests a cancellation of flights on the day of
its issuance and turns in the cancellation form on the same day
during the opening hours pelicantravel.com, he will be the charged
besides for the issuance of tickets, which is non-refundable, he
will be charged a administration fee charged following the current
table of fees in part G of these terms per person. Consequently,
the money may be used to purchase a new ticket. Or return the
payment back to the client's account, minus the processing fee
charged following the current table of fees in part G of these
terms. The client gives by such procedure his approval to
pelican.
It is not possible to make changes of the name of the passenger
under any circumstances. Only a new reservation under current price
conditions and according to current available flights can be
created. A ticket issued for a certain name that can not fly
can only be canceled. Cancellations are subject to the conditions
set by the airline on that tariff. Exceptions are low-cost
airlines, which generally allow a name change for a fee.
7. On the chosen flight the client has the option to
book directly a seat on the aircraft. Not all airlines and
not on all flights and all tariffs will automatically allow you to
pre-book a seat on the aircraft. In the case that the seat
reservation is permitted b& the airline and successful, the
client can check the seat reservation after reservation on
https: / / www.viewtrip.com / en-US / ViewTrip.asp
when he fills in the gap "Reservation Number" and enters his
reservation code in the "Name" gap enters his name, respectively
surname of the passenger. If a seat reservation can not be
transferred online or by phone through the Customer Services, the
client may do so only at check-in before departure.
8. The client also has the option to request a special kind of
food. Not all airlines provide all kinds of dishes that are offered
on the booking portal of pelican respectively on a
business partner's portal that offers services of pelican.
Food that will be required by the client will be requested an in
the case that an airline offers the food service on board, the
client will receive a confirmation. If the airline does not offer
this food, the client will not receive a confirmation for his
food and I it is necessary that the client contacts the Customer
Service. Whether the airline confirmed or rejected the meal and
why, the client may check after the whole reservation at
www.viewtrip.com where he enters in the "Reservation Number" column
his reservation code and in the "Passenger Name" column enters his
name, respectively passenger's surname without diacritics. The
confirmation or rejection of food is visible on this site latest
after 24 hours of the reservation.
9. If requesting special services such as transport animals,
sports equipment, etc., pelicantravel.com can not guarantee their
confirmation. The client undertakes to supply all documents
requested by the airline to confirm the service. Pelicantravel.com
advises clients in the event that a certificate of special services
has a direct impact on their travel, to pay those products which
were booked after the confirmation of this service by the airline.
Pelicantravel.com can not guarantee that special services will be
confirmed at the time of validity of the invoiced price. If the
customer pays a service and the service will not be provided, the
cancellation shall be governed following the official terms of the
airline for the applicable tariff.
10. By completing the data and completing the booking the client
declares that he acquainted himself with the general conditions,
understands them and fully agrees with them at full range.
B
Terms and Conditions for the sale of trips
I
Definitions
pelican - travel agency pelicantravel.com, Ltd.
Cintorínska 3/B, 811 08 Bratislava, ID: 35897821, a company
registered in the Commercial Register in District Court Bratislava
I, section: SRO, insert no.: 32895/B
1. Client - any person or entity
2. Trip - a combination of pelican
travel service prepared in advance, offered and sold to the client
for a summed price. At the portal http://www.pobyty.pelikan.sk/
respectively at the business partner's portal that offers services
of pelican the client may also meet with the concept of a
weekend stay or a combination of the package of services. The trip
for the purpose of these general terms and conditions also just a
stay including accommodation for more than three nights
accommodation in any one category and class, including tent,
caravan and private accommodation is considered as a trip.
3. Contract of the trip attendance - the
contract between the client and the pelican under
§ 741a et seq. Law. 40/1964 Coll.
Civil Code, as amended (the "Civil Code") under which
pelican is committed to procure the trip and the client
undertakes to pay for the trip. The Terms & Conditions of
pelican travel agency are valid for all trips of the
travel agency pelicantravel.com Ltd. General terms and conditions
form an integral part of the contract of the trip attendance
between pelican and the client. The general terms and
conditions are governing the relationship between the client and
pelican when booking a trip that is before subscribing the
contract of trip attendance. The method of subscribing the contract
of trip attendance as well as its form is governed by Article III
of the general terms and conditions.
II
Terms and methods of booking a trip
1. Pelican operates an off-line reservation system for
stays on the domain http://www.pobyty.pelikan.sk/ respectively on a
business partner's portal which offers the services of
pelican, by which the client may request the currently
available trips offered and sold by pelican. Through the
portal, the client may after filling out the form and other
required data and pressing the "Send request" button require the
current offer of trips. (Together referred to "off-line system
stays"), The client will be informed within one working day about
the current offer of trips after sending the requirement to the
company pelican via e-mail. In the case that the client's
interest in the trip from the current pelican persists,
the client shows such interest as a feedback sent via e-mail
to pelican. The request of a client for the current offer
also confirms that he read, agreed with the content of rights of
these general terms and conditions and also that he is read of the
obligations arising there from which have been properly
notified.
2. Pelican provides on the domain
http://www.pobyty.pelikan.sk/ respectively on a business partner's
portal besides the off-line reservation system also a on-line
reservation system by which the client may choose a combination of
the currently available services (e.g. ticket + accommodation) and
at the same time select a to him matching combination of services
by pressing the "Book" button or another button referring to
booking ("on-line reservation system" as follows). The client
confirms by making a reservation that he has read and familiarized
himself with the general terms and conditions, with all
documentation and special conditions attached to the particular
journey and agrees with the rights and obligations contained
therein.
3. Pelican confirms a reservation made through the
off-line reservation system or on-line reservation system per
e-mail message to the client or in the case of non-recency refuses
the offer. If pelican confirms the reservation to the
client, pelican sends an e-mail message to the client,
where the content will consist of:
- Draft of the contract of trip attendance in terms of
specifications that were required by the client in the reservation
process, prior to the confirmation of the reservation, including
cancellation conditions of trips respectively its components
(transport, accommodation, etc.),
- flight ticket reservation code (this does not apply if the
carriage provides a low-cost airline such as. Ryanair),
- General terms and conditions pelican (as
a hyperlink .html on www.pelikan.sk),
- Proof of insurance of the trip in case of insolvency which is
exposed by an insurer,
- Pre-invoice (.txt file, as an attachment).
4. It is essential that all personal data of clients in the
reservation process are completed truly and correct. This
information is used to identify the client, his reservation and for
next communication purposes. In the case that pelican
requires for the subscription of the contract of trip attendance to
add further documents (passport, identity card number, miles and
more cards, copies of ID, credit card number), the client will be
notified by phone or per e-mail on the provided e-mail address.
Pelican reserves the right to refuse the subscription of
the contract of trip attendance respectively the right to withdraw
from the already subscribed contract of trip attendance if the
client fails to deliver such documents or fails to deliver them on
time and in this case, pelican is not responsible for any
damage that might result to the client. By completing the data in
the reservation system for stays, sending the requirements the
client agrees with the processing of personal data supplied in
order to the subscription of the contract of trip attendance and
services resulting from it. If stating false, respectively
incomplete data, pelican reserves the right to cancel the
reservation immediately, the right to appeal and withdraw
a draft of the contract of trip attendance, the right to
withdraw from the already subscribed contract of trip attendance,
price adjustment, or compensation for any damage caused by the
stating incorrect information in full height. In this case,
pelican is not responsible for damages accrued to the
client.
III
The creation of contract of trip attendance
1. The subscription of the contract of trip attendance between
pelican and client occurs when the timely adoption of the
draft of the contract of trip attendance from the client comes into
force. Early adoption of the proposal to conclude the contract of
trip attendance clients will enter into force at the moment when
your assents to the proposal to conclude a contract of trip
attendance will pelican. The moment when your assent to a
draft contract for the acquisition of the tour will
pelican is considered a timely and proper payment of the
full amount in advance of the invoice under the conditions set out
in Part E of Article II, paragraph 2 of these conditions.
2. If the trip involves air travel provided by low cost
airlines, the client hereby acknowledges that pelican can
not guarantee the price of the ticket an the price for the trip
itself and the trip shown in the draft of the contract of trip
attendance and pro forma invoice. In the case when a low-cost
airline changes the price between the exposure of the pro forma
invoice and the actual purchase of tickets, pelican and
the client will not proceed a additional payment to the price
of the trip after the notification, the client and pelican
agree that in such circumstances both of them terminate the
contract of trip attendance and hereby the contract of trip
attendance is canceled and extinguished. Given the flexibility,
announcement and acceptance of a supplement to the price of the
trip will be made electronically via e-mail. As long as the
acceptance of a supplement does not occur and therefore a
cancellation and termination of the contract of trip attendance
occurs, pelican immediately in collaboration with the
client (account number notification) returns the price of the trip
minus an administrative fee charged following the current table of
fees in part G of these terms and conditions, on which
pelican has the claim because of costs associated with
processing the case and payment back to the client. If the client
accepts the supplement then he is required to pay following the
instructions of pelican.
3. The basis for the subscription of the contract of trip
attendance are the general terms and conditions of pelican
and a draft contract of trip attendance, which the client received
from pelican under Article II, paragraph 3 of Part B of
these General Terms and Conditions. In the case that
a subscription of the contract of trip attendance does not
take place following the first paragraph of this Article, the
general terms and conditions for the subscription of the contract
terminates and pelican considers this procedure of the
client as a rejection of the subscription of the contract of
trip attendance and that the trip is deemed to the client. If there
was already a subscription of the contract of trip attendance
and there is no timely and proper payment of the full amount given
on the pro forma invoice following the conditions in part E of
Article II, paragraph 2 of these conditions, pelican
immediately withdraws from the contract of trip attendance and the
contract terminates and the trip is canceled. The termination and
cancellation of the contract of trip attendance respectively
refusal / appeal / application for cancellation of the contract of
trip attendance the reservation is deemed canceled without any
client's claim for damages.
4. Pelican will in appropriate cases (e.g., system
error) until the moment of subscription of the contract of trip
attendance reserve the right to appeal and cancel the draft for the
subscription of the contract of trip attendance, whereby such right
pelican applies via e-mail message sent to the client.
Pelican may appeal from the contract of trip attendance
only because of a sole reason which is the cancellation of the trip
or for breach of obligations by clients, which have been
contracted. If pelican withdraws from the contract of trip
attendance due to cancellation of the trip prior to the start (due
to system failure), the company pelican, when it is in its
opportunities a new contract with at least the same quality of
which corresponds to the agreed services in the original contract
will be offered to the client. If the price of the new tour is less
than the payments already made, pelican repays the
difference immediately to the client. If the price of the new trip
is higher than the payments already made and the client does not
agree with the supplement of the difference in prices,
pelican will immediately in collaboration with the client
(notice the account number) repay the client the price of the trip.
If the client accepts the supplement then he is required to pay
following the instructions of pelican.
5. The Client assumes to print the contract of trip attendance,
sign it and keep it properly and safely. The client also undertakes
to print and keep the proof of insurance. The client agrees by
subscribing the contract of trip attendance with the conditions in
draft of the contract of trip attendance and the contract of trip
attendance subscribed following this Article of these General Terms
and Conditions shall be deemed as a contract of trip attendance,
which has another appropriate form in accordance with § 741b of the
Civil Code.
IV
Price and trip description
1. In case of trip bookings through the off-line reservation
system it is read that pelican gives the client all known
information about factors that may affect the decision of the
customer to purchase a trip via e-mail offer sent to the client
following the paragraph 1 of Article II, Part A of the general
terms and conditions, in particular information concerning the date
when the trip starts and when it ends, approximate price,
cancellation fees depending on the time of termination of the
contract of trip attendance, etc. In case of bookings through the
online reservation system it is read, that the information known
from pelican an which may have an impact on the buyers
decision buyer are available on the portal http://www.pelikan.sk/
(together referred to as "catalog"). The final price of the trip is
mainly dependent on the time before booking a trip and the
availability at time of booking confirmation. With the exception of
trips involving air travel provided by low cost airlines, the final
price of the trip is included in the draft of the contract of trip
attendance and pro forma invoice. By subscribing the contract of
trip attendance the client confirms that he the printed the catalog
and that he was duly informed of its contents. The client is only
entitled to pelican for such services specified in the
contract of trip attendance.
2. To a trip, where accommodation is one of the components, the
conditions set in Part C of these General Terms and Conditions are
adequate applicable(C - general terms and conditions for the sale
of accommodation).
3. The price of the trip is set by an agreement between the
client and pelican. If pelican is forced in an
exceptional case to unilaterally increase the price of the trip in
time between the subscription of the contract of trip attendance
and the conduction of the trip, pelican will immediately
inform the client. The price increase of the trip may occur in the
following cases:
a) if there is an increase in transportation costs including
fuel price or
b) if an increase in payments related to transport, such as
airport and harbor charges, if they are included in the price of
the trip, or
c) If there occures an amendment of the Slovak crown exchange
rate that used to determine the tour price by more than 5% and if
this increase occurs by 21st day before the trip. Determining is
the rate declared by the NBS.
4. In all these cases, pelican entitled to unilaterally
without the consent of the client, raise the price of the tour.
This right can be applied by pelican in the 21 day before
the trip. Pelican can be above the price increase and
determine the date of payment to the client's written report, which
will be sent to the client no later than 21 days before the
trip.
V
Changes in the contract of trip attendance
1. The client acknowledges that during the season there may be
minor changes in the trip. Little changes are including, for
example route change, small program change, change in the time of
departure which is less than 24 hours, change of the accommodation
facility, possibly in the accommodation center when the
accommodation will be afforded in the same object, or in a higher
category, and even during the stay, changes on the side of the
pelican partners in a short time before departure, which
can not be affected by pelican, for example in the
catering organizations, change of the object, respectively centre
of accommodation, provision of ancillary services, patterns of
cultural activities, optional tours and programs (referred to as
"small change"). The client acknowledges that these small changes
do not justify the claim of the service provided. These changes do
not obligate the client to accept changes to the trip price because
the price would remain unchanged and there is only a change in some
of the agreed services. Pelican reserves the right to
implement unilaterally minor changes of the trip, to which the
client by subscribing the contract of trip attendance gives his
explicit consent.
2. The client acknowledges that there may be substantial changes
and, for example the shifting in time of the trip versus the set
date for the trip of more than 24 hours, significant change in the
program, change places, respectively changes in accommodation where
the accommodation would be in a lower category and the form of
transport (referred to as "significant changes"). In cases of major
changes pelican will do everything possible to promptly
inform the client about the change in the agreed services, as well
as the subsequent change in the trip price. If the company
pelican is forced before the trip to change an essential
condition in the contract of the trip that would make a significant
change to the trip, pelican will propose changes to the
client's contract. If the proposed modification of the contract
also leads to a change in the trip price there must be a new price
given. If the agency amends the contract following this section,
the client has the right to decide whether to accept the agreement
or change or withdraw from the contract without payment of
contractual penalties. If the client disagrees with significant
changes the client is required to inform pelican by
writing within 48 hours from the time of receipt of the proposal to
amend the contract of trip attendance, otherwise pelican
assumes that the client agrees with the change and triggers him to
pay the higher price in time.
3. The client hereby acknowledges that in most cases it is not
possible to change the name of the person because the reservation
system or the airline or other supplier of such services does not
permit the required changes or permits them, but only under the
condition of paying an applicable fee. Pelican on this
fact as well as the cost, if it is possible to make the change,
informs the customer on request by e-mail. Subject to the
impossibility of changing the party of the trip in the first
sentence of this paragraph, the client may inform pelican
lettering after the subscription of contract of trip attendance and
before the trip begins that the trip will instead of him attend by
a person mentioned in the statement. The client may do so by a
written notice to pelican that has got to be delivered no
later than five working days before the trip. The notification must
include a statement of the new client that he agrees with the
contract subscribed and meets all the agreed conditions for joining
a tour. The date of notification by the person mentioned the person
becomes a party to the contract of the trip, except in the case of
justified reasons, which not bind to pelican and
pelican can not make a change. Former client and new
client are jointly and severally responsible for the payment of the
trip and the payment of an administrative fee charged following the
current table of fees in part G of these general terms and
conditions and other costs that occur in connection to the change
of the client, i.e. especially fees charged to pelican by
service providers, for example airline fee for the change of the
name.
4. Other changes to the conditions stipulated in the contract of
trip attendance depend on real opportunities of pelican to
perform the change. If pelican has the option to make such
changes, then every change in the contract of trip attendance is
subject to the client to pay the costs that incurred to
pelican within the execution of changes and a flat fee
charged for each change that is accounted following the current
table of fees in part G of these terms and conditions.
VI
Cancellation procedure and liability for damages
1. In the case that the range and quality of the services is an
objective at a lower level than agreed, there is a right
approaching to the client to claim and remove the incorrect
service. This right of the client is obliged to be applied
immediately and directly to the service supplier or an authorized
representative of pelican. The application of this right
should be made as a written record, in cooperation with
representatives of pelican, whose name, contact address
and tel. No. will be given to the client at least seven days before
the trip. In the event of breaking this engagement of the right to
claim, or applied too late after the end of the trip, or
utilization of claimed services, will lapse.
2. If you the reparation of claimed services is not provided
properly and timely, the customer may turn in his complaint
immediately after his return, not later than three months after the
end of utilization of services or if services were not at all
derived from the date of service to be utilized according to the
contract, in pelican, whereby it is necessary to turn in a
written application accompanied by the client of its rights record,
made following the previous point one. In the case of a justified
complaint, the client is entitled to a discount from the price paid
for services, the difference between the ordered and actually
provided services.
3. Pelican is exempted from the liability for damage
caused by the breach of its obligations in providing services or
termination of the contract, if the damage was not caused by
pelican or its contractors, and the damage was caused by a
client or a third party not connected with the providing of the
service or event which could not be avoided even with all effort,
or because of unusual and unforeseeable circumstances.
4. In response to the complaint, the customer must provide to
pelican a maximum collaboration in order to effectively
eliminate the deficiencies and prevent the occurrence of any damage
or reduce their scope.
5. Pelican is not responsible for the level of service
which the customer orders at third party suppliers. The amount of
amended damages as well as all other claims related to air
transport, which is part of the services (loss, damage, late
delivery of luggage, delayed flight, flight date change, etc.)
shall be governed by the rules applicable to air traffic and
customer demands, in connection with air transport, whereby
pelican is excluded.
VII
Rescission of contracts and cancellation fees
1. The client has the right at any time before the trip begins
to assign from the contract of trip attendance by written notice
that becomes effective at the date of its receipt by
pelican. The cancellation of the contract of trip
attendance due to other reason than a breach of obligations of
pelican, the client is obliged to pay a penalty to
pelican composed of a cancellation fee according to
paragraph 2 of this article and the processing fee charged by the
current table of fees in part G of these Terms (together referred
to this article as a "penalty"). The client must pay a penalty even
if pelican withdraws from the contract of trip attendance
because of the breach of obligations by the client. In the case
that the client is obliged to pay a penalty to
pelican, the client agrees and acknowledges that a penalty
will be included in the price paid for the trip and
pelican returns to the client only the price which was
paid for the trip minus the penalty.
2 The amount of cancellation fees according to the preceding
paragraph is as follows:
|
The period between the resignation and departure from the
contract of trip attendance |
Cancellation fee per each person |
|
30 and more days |
costs actually incurred, at least 10% of the total tour price |
|
29 - 20 days |
costs actually incurred, at least 25% of the total tour price |
|
19 - 10 days |
costs actually incurred, at least 50% of the total tour price |
|
9 - 4 days |
costs actually incurred, at least 65% of the total tour price |
3 and less
|
costs actually incurred, at least 85% of the total tour price |
3. To determine the number of days in the calculation of
cancellation fees also the day is included when the withdrawal of
the contract was duly announced to pelican.
4. If the client has not occurred to the trip, or does not begin
to draw on services provided for any reason, or on his own decision
he does not use them at all or a part of them, then he is not
entitled to a refund of the trip for undrawn services.
VIII
Trip Insurance
1. Hereby pelican declares that it has fulfilled its
obligation in respect of compulsory insurance of trips from travel
agencies according to § 9 of Law No. 281/2001 codex on tours, as
amended, whereby the right for claims accrues to the client in the
case where pelican due to its decline:
a) does not provide transportation of the principal from the
place of residence abroad to the place of the planned end of the
trip or to the Slovak Republic, when this transport is part of the
trip,
b) does not return the pre paid to the principal, or the price
of the trip if the trip did not take place,
c) does not return the difference between the price paid for the
trip and the partly provided trip the to the principal if the trip
was granted in part.
2. The proof of trip insurance will be provided by
pelican to the client with the accommodation voucher and
tickets. Any claims, the client may apply in writing to the
insurance company Generali, Inc.
IX
Other provisions
1. The client agrees by subscribing the contract of trip
attendance and confirms that the general terms and conditions are
known to him, understood and that he agrees with them and fully
accepts them. The directory adding the information of the trip is
considered as part of the contract of trip attendance. All
information and instructions contained in the pelican
catalog correspond to the information known at the time of
publication and Pelican reserves the right to make changes
until the subscription of the contract of trip attendance with the
client. If the information in the catalog and the contract of trip
attendance do not bind, then the information contained in the
contract of trip attendance is binding.
C
Terms and Conditions for the sale of accommodation
I
Introductory provisions and definition of terms
1. This part of the general terms and conditions is governing
the relations between the client and the company pelican
arising from the sale of accommodation, which includes
accommodation for not more than three nights accommodation in any
category and including a tent, caravan and private
accommodation.
2. The term "Reservation" means ordering or booking
accommodation for nine or fewer persons.
3. The term "Group booking" means ordering or booking
accommodation for 10 persons or more.
II
Arrangement of reservation and payment
1. Pelican operates an online reservation system on the
portal http://www.pelikan.sk/ on the portal of a business partner
that offers the services of pelican, by which the client
may locate the currently available accommodation according to his
requirements in the reservation form (place of residence, arrival
date, departure date, etc.) and at the same time book binding an
accommodation at a time convenient to him, (referred to in this
part of the terms and conditions as a "reservation").
Pelican may verify the truth of the data referred to the
reservation by phone or email. The client is obliged to check the
booking confirmation which was sent to him and if there are any
irregularities he shall contact pelican per email or
telephone. The irregularity shall be referred also to a wrong name
or surname. In the case that the client has not reviewed the
following accuracy of the reservation, pelican is not
responsible for any losses that arose therefore to the client.
2. Each Reservation made by the client will be deemed as an
offer to a contract following the General Terms and Conditions. By
sending a reservation the client confirms that he has read and
familiarized himself with these general terms and conditions, with
all documentation and special conditions attached to the
corresponding Reservation and agrees with the rights and
obligations contained therein.
3. After the confirmation of a reservation the client receives a
generated invoice which the client is obliged to pay. The price of
accommodation, which is confirmed by the system to the client at
the end of the reservation, is only guaranteed by the due date
stated on the invoice. The possibility of extending the guarantee,
the client may verify on the Customer Services. Pelican
reserves the right to refuse to issue a voucher ("voucher" as
follows) in case that the price of accommodation shown on the
invoice is not possible due to a system error and therefore the
voucher can not be issued. In case of the reasons written in the
preceding sentence it is not possible to issue a voucher, the
company pelican will immediately upon a request of
the client pay the money back. In this application the client is
obliged to state: Booking number, invoice number, account number,
on which he wishes to receive the amount back. Pelican
informs the client about the occurrence of system errors without
hesitation. If the client fails to pay until the date which is
written on the invoice as the due date as well as following the
Article II of part E point of these two conditions the reservation
by pelican will automatically be canceled without any
claim for damages to the client. If the client's reservation is
requested on the day of arrival to the hotel, no later than five
days from the date of the reservation, provided for the
implementation of such a reservation is to implement the payment
for the reservation by credit card. Having settled the payment for
the reservation following the previous sentence pelican
issues a voucher and sends the client an invoice strike.
4. If the client requests to extend the confirmed reservation,
and this requirement reserved by pelican or
a supplier providing pelican's services can not be
assured by pelikan.sk or a supplier providing services,
pelican will inform the clients of their right to cancel a
confirmed reservation and make a new reservation in a hotel or
provide additional accommodation required in another hotel. If it
is not possible to change or cancel the reservation without-charge,
pelican proceeds following the general terms and
conditions relating to cancellation or change of reservations,
service suppliers, pelican and/or accommodation
provider.
5. The client reservation for accommodation can not be applied
to more than nine persons. In the case of group bookings the
customer must contact pelican in order to familiarize
themselves with the specific conditions applying to such group
reservation. If the client attempts to circumvent Group bookings by
allocating a number of reservations, so that each booking covers
nine or fewer persons, the hotel is entitled to impose charges for
the client in the height of group cancellation fees or other charge
for which the client is responsible to pay, including higher price
rates for accommodation, the imposition of such fees to suppliers
underlies not the responsibility of pelican.
Pelican is entitled to cancel the reservation, which
attempts to circumvent Group bookings. The fact if it concerns a
circumvention of group bookings may be only considered by
pelican. A request for a group booking may be emailed by
the client to hotely@pelikan.sk. The supplier of
services or the hotel may require a longer cancellation period or
payment of the reservation in advance in case of group
bookings.
6. Only the good faith reservations will be considered as
a client's reservation. In the case where pelican
comes to the conclusion that a reservation was made with the
intention to occupy and hold a number of free dates,
pelican reserves the right to cancel the reservation.
7. The client is responsible for the accuracy of any information
provided to pelican. The Client agrees to pay all fees
incurred for incorrect data. Title, name, dates of birth of
children must be the same as the entries in the passport and/or
identity card. If the data in the reservation confirmation is
incorrect, the client undertakes to promptly inform
pelican.
III
Voucher
1. Pelican issues a voucher for the client, which
contains a reservation number. If the client cancels a reservation
then he is required to return the accommodation voucher, which was
repealed by pelican. If the client does not return such
voucher afterwards he is responsible for its use or potential
misuse.
2. Pelican invoices the customer a price for the number
of nights listed in the voucher or invoice of a business partner of
pelican (depending on which document is given a higher
number of nights), regardless of the number of nights actually used
by customers. The conditions for payment of nights that were
actually used, the client is obliged to inform himself per phone or
email. If the client leaves the hotel before, some hotels in USA
and Canada, charge the price for all nights that were reserved or
additional fixed fee to the number of nights actually used. To
avoid conflicts of fees, the client must provide written
confirmation from the hotel on departure date and time unless the
client leaves the hotel before the date on the confirmed
Reservation.
3. The vouchers will also detail the stay referred to the local
representative and the name and reference number of the managing
agent.
4. For hotels in the USA / Canada, if the reservation covers
more than one room, and if passengers have different names, the
names of all passengers must be printed on the voucher. Names such
as "TBA" or "X group" will not be accepted. If passengers will
arrive at different times, each passenger must have their own
voucher. Passengers may be charged directly from the hotel for
their stay if the passenger does not have his voucher with his
Reservation.
5. All hotels are aware that passengers may arrive without a
voucher and that will be paid by pelican based on the
reservation confirmation. Notwithstanding the previous sentence, in
the USA / Canada passengers will not be able to be accommodated
without a voucher or the cost of hotel accommodation and the fees
will be charged directly to passengers unless the passenger does
not show a valid voucher.
IV
Complaints
1. Complaints regarding accommodation should be reported in
addition to pelican directly to the hotel or a supplier of
on-site. Pelican is not responsible for problems that can
be removed the stay unless the client would notify the hotel or
supplier of services. The client is obliged to inform
pelican about claims within 10 days from the date when the
incident occurred, which led to a customer complaint or the date of
departure from the hotel and give all the information documenting
the subject of the complaint. The claim procedure is governed by
conditions set by the supplier of the service or the hotel.
2. Other conditions and procedures for complaints are properly
governed by the provisions of part E paragraph V of the general
terms and conditions.
V
Information
1 Pelican vyvíja v spolupráci s partnermi maximálne
úsilie k tomu, aby poskytoval iba správne informácie a správy o
hoteloch. Pelican nenesie zodpovednosť za akúkoľvek škodu
pokiaľ by sa preukázalo, že informácie alebo správy o hoteloch sú
nesprávne alebo neúplné.
VI
Responsibilities
1. In providing accommodation pelican acts solely as an
intermediary. Therefore pelican is not responsible for the
personal injury, illness, damage to property, other loss expenses
of any nature arising directly or indirectly because of the hotel
or other supplier of services providing or performing service
reserved by pelikan.sk.
2. From time to time a hotel is not able to accept a confirmed
reservation. Pelican always puts every effort in
preventing the situations referred to in the preceding sentence. If
this happens, pelican will find another suitable
alternative. Pelican is unable to guarantee in all cases
that the alternative accommodation will be in the same standard or
same location as the accommodation reserved based on the
Reservation.
3. Pelican hereby declares that any assessment of
accommodation in the hotel information (e.g. name star hotel) have
been made and may not be in accordance with the Decree of the
Ministry of economy of the Czech Republic no. 501/2006 Coll. which
provides accommodation categorization and classification codes for
their inclusion in the class.
VII
Hotel Reservation
1. A special requirement to a hotel such as non-smoking,
adjacent or connected rooms will be assumed, but pelican
can not guarantee their fulfillment. Rooms for disabled are usually
provided with wheelchair access, but are not necessarily equipped
with features for serious disabled.
2. If the client requires additional night in the hotel on an
already confirmed reservation, the client is required to adjust the
initial booking and not to order additional nights as a new
item.
3. There is ongoing renovation work in the hotels from time to
time, and the hotel makes all the steps to limit interference to
its guests. With hotel renovations carried out during the stay of
its guests, the client is entitled to claim a refund of the
Reservation, and any customer complaints, therefore, will not be
accepted.
4. If the company pelican is specifically informed
about the restoration work, this information will be provided to
the client. The client acknowledges that information about the
renovation of a hotel can be modified whereby pelican is
not always informed about those changes. Pelican is not
responsible for complaints about the renovation, which is not in
conformity with the information, which were provided by
pelican.
5. In most of the hotels it is possible to accommodate earliest
at 14.00, but in some countries, particularly in the U.S., this may
be later than 16.00. Pelican can guarantee only the first
night of the reservation (unless otherwise specified at the time of
confirmation), hotels are entitled to free rooms (cancel
reservation) if the client does not accommodate until 05.00 (Local
time) the day following the day on which he was supposed to
arrive.
6. Triple and quad rooms contain one double bed and one separate
bed or two double beds. In some hotels, all triple rooms consist of
one double bed and one separate bed. Most hotels do not have for
each guest bed sizes in standard full size in triple and quadruple
rooms. If the client requires additional bed, his hotel may charge
additional charge to the client which will be paid to the hotel
directly.
7. In the United States and Canada are double rooms defined by
the number of visitors and not the type of beds (e.g. double room
is confirmed, the hotel can provide a double room with one bed
sleeping together as two people). In a reservation the client may
request separate beds, however pelican can not guarantee
the fulfillment of this requirement. Triple and quadruple rooms are
made up of separate beds, usually contain two double beds. Most
hotels can not additional beds so that the hotel room becomes a
triple and four bedded room, but they permit to use a sofa bed an
additional fee payable directly to hotel.
8. Reservations can not be made under a fictitious name in order
that the client blocks the place. If the client fails to make the
reservation under the correct name, the client must pay the fee for
non-utilization of services.
9. Some hotels have different rates for hotel use only during
the day. This hotel can be identified by the words "Flight Day" in
the name of the hotel. Rates for hotel use only during the day will
not be used for reservations for overnight accommodation and do not
include breakfast. The hotel may charge a client, leaving the
proper rate if the client persists in a hotel longer than the terms
for hotel use only during the day provide.
VIII
Rates and fees
1. All rates mentioned in the invoice are per room (with private
bath or shower unless otherwise stated) and include breakfast
(unless specified otherwise), service charge and government
tax.
2. Prices listed in pricelist of pelican that are valid
for a Specific period (described in detail in part X.1 of these
general terms and conditions) are replacing the prices that are out
of the Special period.
3. If the client wishes to book a room with an extra bed for a
child pelican recommends choosing a three-bed room. An
extra bed for a child will be charged in this case as a three bed
room for adults. The price for two adults and a child can be
obtained only if there is an extra bed added for a child to a
double room. A bed for a child can be used if the child is older
than 2 and less than 12 years (as long as another age range is not
specified). An extra bed for a child will not be available unless
the child's age is not specified at the time of reservation and
pelican will charge a price for three adults in a triple
room. A baby crib is suitable for children younger than 2
years.
4. In some hotels it is not possible to provide an extra bed or
baby crib or linen and the child is accommodated free of charge or
at reduced cost. In this case, breakfast for the child will be
charged by the hotel and the client should pay the price of
breakfast to the hotel on departure. If the client requires a
separate bed for the child, the client must request and three-bed
room whereby a discount for a child in this case can not be
granted.
5. If the hotel levies an energy fee or recreation fee, the
guest is obliged to pay such fee directly to the hotel.
6. In the event that the hotel imposes a fee for local telephone
services (enables guests to make unlimited local calls from their
rooms), the guest is obliged to pay such a fee when leaving the
hotel.
7. Any supporting action containing free or a discounted price
for accommodation for a specified period shall not be applied
during a specific period.
8. Several hotels have floating public prices that are changing
every day. Pelican will not return funds or accept it as a
reason for failure of payment and that the price rates of
pelican are nearly equal to or greater than the public
price of the hotel.
9. Most of the hotels request for the covering of incidental
expenses during the accommodation of the client a credit card. If
the client does not have a credit card, the hotel may require the
client to pay cash in advance. Any additional expenses caused by
the client must be paid directly to hotel by the client before his
departure. Pelican is not responsible for fees charged by
the hotel to guest personally.
10. Pelican is not responsible for price changes that
occurred after the confirmation of reservations made by the
contractor performing services or providing the service booked
through pelikan.sk and notified to the client as a result of fair
proceedings, changes in tax rates of currency or of another fact
where pelican or the contractor - is not responsible. The
increase in the price of any confirmed reservations due to the
change of exchange rates may occur only if the exchange rate
exceeds 3%.<
11. Contracts between hotels and suppliers are awarded for
providing accommodation for holiday purposes. When there is
recognition at the time of arrival that the guest is from a company
and this company has already concluded a corporate contract with
the hotel, the hotel or service supplier is entitled to charge the
customer the full price of accommodation according to the contract
between the hotel and the company. Pelican, respectively
the hotel or service supplier is not responsible if the client is
not granted a discounted price for accommodation according to a
special contract between the hotel and the company.
IX
Specific information on countries
1 Hotels in North America only accept guests over 21 years,
unless accompanied by an adult.
2 Ryokans are traditional Japanese-style hotels based on the
traditional architecture. Maintenance of local Japanese customs
(such as Kimono and bar foot) is an obligation, food is Japanese
and the staff has with the exception of Japanese poor language
skills.
3 Tourists visiting Russia coming to their first hotel are
obliged to pay a tourist tax.
X
Specific period
1 The specific periods, include for example a period where at
the place of accommodation or a nearby place a fair takes place or
a period of religious holidays occurs, New Year, major sport events
and so on. ("Special period" as follows). During a specific period
prices offered by the booking system of pelican can be
higher than the public price hotels.
2 Additional hotel charges during a specific period may be
notified at the time of booking confirmation. In such case the
client may be informed about the date when to cancel the
reservation. If the client does not cancel the reservation on time,
he is required to pay any fees following these terms and
conditions.
3. Some hotels will not accept changes in Reservations as long
as the reservation was already confirmed for the specific period.
Pelican will inform the client of this fact.
4. Some hotels require making reservations for the entire period
of the fair. About this fact the client will be informed at the
time of reservation. For reservations of accommodation during an
ongoing fair the client may be required to reconfirm the
reservation. In the case of re-confirmation of reservations the
client is obliged to pay the price of accommodation for the entire
duration of the fair, without any entitlement to a refund even if
the client requests to cancel such reservation.
XI
Cancellation / Reservation Cancellation
1. If the client cancels a reservation, Pelican sent an
acknowledgment of the cancellation to the client. The client is
obliged to inform pelican that he has not received the
confirmation, since otherwise the client may be required the fee
for non-utilization of services.
2. The client is obliged to pay Pelican any losses,
costs, damages, costs and expenses incurred as a result of
cancellation of the reservation made by the client including an
administrative and/or a processing fee following the paragraph 2 of
Article II, part E of these terms and conditions.
3. A reservation paid/unpaid for a specific period may not be
revoked or amended without charge after being created in the
reservation system on the portal http://www.pelikan.sk/ or on the
portal of a business partner that offers services of
pelican or when the deadline for the withdrawal exceeded.
If any part of the accommodation falls within the specific period,
special conditions and related fees will be applied to all nights
booked.
4. Unpaid reservations for accommodations which are not involved
in a specific period may be canceled free of charge latest 48 hours
before the arrival at the hotel. The hotel or a supplier of
services may require a longer period for cancellation. The deadline
for cancellation will be mentioned in the third Step of the
Reservation, in the fourth Step Reservation and in the reservation
check. If the invoice is not paid by the date specified on the
invoice and according to the conditions in part E of Article II,
paragraph 2 of these general terms and conditions or the maturity
was not extended after a further consultation with our customer
service, pelican will automatically cancel the
reservation. For the non-utilization of services or cancellation of
the Reservation of accommodation other than during a specific
period, the company pelican will charge the client and the
client must pay a cancellation fee to pelican that is in
the height of at least one night and a service fee for processing
cancellations accounted following the current table of Fees in part
G of these terms and conditions. If the client will argue that the
reservation was canceled directly at the hotel, a fee of at least
at the price for one night will be charged according to the current
table of fees in part G of these general terms and conditions in
the event when pelican is going to be charged by the hotel
or business partner thereafter.
5. If pelican issues an invoice to the client because
of the payment for non-utilization of services, but the hotel or
business partner confirms later on that the passengers remained in
the hotel, the company pelican will issue an additional
invoice to the client for additional nights which the client is
obligated to pay for.
XII
Board
1. From time to time pelican in collaboration with
partners, organize support actions by which the client can obtain a
free night or at a reduced price if you buy a minimum number of
nights stay. Occasionally, the menu may indicate that food is not
included in the offer. If, though, food is collected from
passengers, the hotel charged the price of food directly to the
passenger, usually at retirement.
2 Type of breakfast included in the price for each hotel is
indicated by the names of the following table:
|
|
American |
|
Cold Buffet |
|
|
Continental |
|
English |
|
|
Hot Buffet |
|
Israel |
|
|
Japanese |
|
Moroccan |
|
|
Continental Room Service |
|
Irish |
|
|
Scandinavian |
|
Scottish |
|
|
Advanced Buffet |
|
Chinese |
Continental - Breakfast is usually served cold
on the table. In the minimum it includes bread and jam with hot
drinks. They may include ham, cheese or fruits.
Cold buffet - expanded form of the continental
breakfast, but with self service. It is usually contained of the
same ingredients as the continental breakfast, plus cold drinks,
cereal foods and salads.
Hot buffet - is the same as a cold buffet, but
includes additional hot dishes, at least bacon and eggs.
American - hot food, such as bacon and eggs
served on tables.
The information mentioned above serves only as a guide and the
board may vary markedly from hotel to hotel.
XIII
General Provisions
1. Legal relations based on contracts signed during the
Reservation will be governed by Slovak law. All disputes arising
under or in connection with the contract concluded on the basis of
reservations, including disputes about its validity, interpretation
or cancellation will be subject to the exclusive jurisdiction of
Slovak courts of the language of Slovak.
2. Pelican is not responsible for any failure to meet
the reservation due to fire, earthquakes, floods, snow calamities,
epidemics, explosions, strikes, riots, civil commotion, war,
intervention by God, any failure of transportation, electrical or
communications systems or any similar events that can
pelican influence. In such cases, pelican make
every effort to make the client provide alternative accommodation
or return the funds paid.
XIV
Some special conditions applicable to apartments and villas
1. In cases where information is accessible, quality assessment
is carried out under the general standard of accommodation. The
authorities do not always carry the following equipment evaluations
and these assessments are not equivalent to the standard
assessments used by stars to the hotels. Rating is for guidance
only and should only be used as a general guide and company
pelican can not guarantee and guaranteed.
|
Mark
|
Evaluation
|
|
Mark 1
|
An overall mark of eligible quality. Adequate
equipment of furniture, equipment and accessories.
|
|
Mark 2
|
Good overall level of quality. Good overall
standard of facilities, services and care for
guests.
|
|
Mark 3
|
Good to very good quality. Good standard of
maintenance and decoration. Sufficient space and good quality of
furniture.
|
|
Mark 4
|
Excellent overall level of quality. Very good
care, focusing on details.
|
|
Mark 5
|
Extraordinary overall level of quality. High
level of decoration, accessories and equipment along with excellent
standards of management efficiency and guest services. Excellent
range of accessories and personal approach.
|
2. Any damage to the apartment or villa or property in them
underlies the responsibility of the person who caused it and the
amount of damages will be accounted and is to be paid by the client
on departure.
3. Passengers are required to submit to the rules and
regulations established by the provider of accommodation.
4. Total number of people (including adolescents and children)
that are using the accommodation can not exceed the maximum number
of persons referred in the information provided to clients by
pelican. Otherwise, the guests may be denied to access the
accommodation or may be additionally charged.
5. Passengers are responsible for paying any charges associated
with the use of facilities such as electricity, gas, water,
telephone, laundry, security and accommodation imposed by providers
for the use of equipment.
6. Passengers will possibly be required for payment in advance
on their arrival at the accommodation. Charges incurred during the
stay will be collected from your credit card.
7. Any plan of housing schemes, which the company
pelican can provide is based on specifications of the
accommodation supplier of pelican. The scheme is meant
only as a general view of accommodation. Actual size, design,
accessories, equipment and facilities may differ from what is
depicted on the plan scheme.
XV
Certain provisions about the cancellation terms and additional conditions applicable to the villas and apartments
1. Apart from the specific period, for orders that require a
minimum number of nights for each order (usually, but not limited
to three nights, seven nights or multiple times seven nights) a fee
equal to the amount not less than 25% of the price of the
reservation will be charged for a cancellation, which was completed
earlier than 9 days before arrival.
2. For a cancellation made later than 8 days before the arrival
a fee of 100% of the orders will be charged to the client and he is
required to pay.
3. If the number of apartments reserved is reduced by the client
in the meantime, then such a procedure of the client is
considered as a cancellation of the apartment, whereby the
cancellation conditions are applied. Pelican always tries
to arrange the request without charge, but the company
pelican can not guarantee a free execution.
4. No fee will be charged for a prolongation of the length
of the stay specified in the reservation, as long as the
prolongation is done sooner than three days before the date of
arrival. Fees that apply to changes made within three days of the
arrival will be listed on the Reservation.
XVI
Special provisions for reservation of hotels and hostels by Hostelworld.com
1. Pelican provides through its portal
http://www.pelikan.sk/ facilitates reservations for hotels and
hostels through the reservation system of Hostelworld.com Ltd,
Charlemont Street, Dublin 2, Ireland ("Hostelworld.com" as
follows). By performing a reservation according to this
section the client confirms that he was acquainted with the general
terms and conditions of Hostelworld.com General Terms and
Conditions
(https://secure.bookhostels.com/hosteltermsandconditions2.php?UserID=pelikan&IsSpecial=#legalese),
which refer to the performing of the reservation and affording
services and that the client agrees with the wording of the
conditions.
2. For the performance of the reservation the client completes
the reservation form with the required data, indicating the
accommodation in particular, room type and the number of people.
For a successful completion of the reservation the client must give
in his credit card number from which Hostelworld.com collects
an advance payment required according to the number of nights
booked as a guarantee of the reservation. This deposit is
non-refundable. The remaining amounts of the payments are paid
directly by the client in a hotel or hostel, mostly in the name of
the given country. The method of payment as well as the payment
options via credit card the customer is required to inform him
directly in the hotel or hostel.
3. Whereas the company pelican has no access to the
reservation performed by the client, the client is required in case
of any claims, change or cancellation, to inform the specific hotel
or hostel, which is in the reservation confirmation sent via e-mail
by Hostelworld.com. The client is required to show the Confirmation
of the reservation right on arrival at the hotel or hostel. Details
of the payment, cancellation terms, conditions, reservations and
other issues related to the reservation are governed by the general
terms and conditions of Hostelworld.com. The provisions of part C.
V, C. VI, paragraph 1 and other provisions of these general terms
and conditions (especially part E) to the legal relations of the
reservation according to this section C. XVI shall be applied
appropriately.
4. Pelican is not responsible for a non-proceeding
or refusal of reservations by Hostelworld.com due to systemic
errors that occur during the performance of the reservation.
D
Terms and conditions for insurance, visas and car hire intermediation
I
Insurance intermediation
1. Pelican is a company based on the contract of
intermediation concluded between pelican and the insurance
company Europäische Reiseversicherung AG, a branch of Slovakia,
Inc. headquartered in Pribinova 25, P.O. Box 4, 810 11
Bratislava, ID: 36681512 ( "insurance company" as follows) is
entitled to provide and conclude contracts of travel insurance for
clients. The insurance contract is deemed as concluded on the date
where the whole amount for the insurance was paid on the bank
account of pelican. The content of insurance is set by the
client in the reservation process on the Internet portal of
pelican or on a business partner's portal that offers the
services of pelican. The precise scope of coverage and
conditions are contained in the General terms and conditions of
insurance of the insurance company and in the contractual
arrangements for travel insurance available on the web portal of
pelican or on a business partner's portal that offers the
services of pelican. The client receives after the
conclusion of the contract a confirmation of the conclusion of the
contract of insurance, a client card, the general terms and
conditions of insurance of the insurance company and contractual
arrangements of the insurance company for travel insurance.
2. The client acknowledges that the insurance relationship is
directly between the client and the insurance company. In case of
negotiations on the casualties is an insurance company directly
related to the client and pelican is not pertained to
consider the existence or amount of claims applied from this
relation. The client hereby acknowledges that any claims arising
out of the insurance will be applied directly to the insurer. With
consideration of §1 article 1 letter g) of Law no.340/2005 Coll. Of
the Insurance intermediation code, as amended ("Insurance
intermediation" as follows) pelican declares that the
Insurance intermediation code does not apply to the above insurance
intermediation.
II
Visa Intermediation
1. The company pelican within its intermediary services
provides services related to providing services and facilities of
tourist visas. In case of interest for visa processing, the client
sends his request via e-mail to viza@pelikan.sk. Pelican
then electronically informs the client about the conditions for
visa processing and the amount of service charge associated with
the provision of visas ("processing conditions of visa). In case of
interest for visa insurance according to the terms of the visa
processing the client is required to send an email with his
acceptance of processing conditions of visas. If the client is
interested to receive his completed visa by a courier service, the
client will be informed about the conditions of delivery in
advance. Based on the client's agreement, pelican sends
the client an advance invoice by email that the client is obliged
to pay on the due date specified in the invoice. After payment of
the fee for services associated with the processing of a visa
pelican sends a strike invoice to the client. For
express processing of visas within five working days, customers
will be charged a 30% surcharge to the amount of the fee for visa
processing.
2. The client shall settle the payment of fees for the services
of pelican and the fee for issuing visas by the embassy
via a bank transfer to a bank account; deposit the money on the
account, about which the client is going to be informed by
pelican, respectively by credit card. In case of credit
card payments the amount will be increased of the processing fee
for credit card payment.
3. The prerequisite for the granting of visas insurance the
client must agree in written for with the processing of personal
data that the client will be sent via email. The client delivers
this written agreement served with the documents needed for visa
processing.
4. The client is obliged to deliver all of the documents
required for processing visas. The delivery of documents and
documents related to the processing of a visa will occur personally
at the reception of the company pelican, via mail or
courier. At the reception client fills in the acceptance protocol,
where all the documents that the client delivered to
pelican will be cited. Any fees paid for delivery services
have to be settled by the client. About the charge associated with
delivery by courier will be sent to the client in advance in the
e-mail communication. After the payment of the advance invoice and
the delivery of all necessary documents to pelican,
pelican will initiate the processing of visas.
5. Pelican acts in processing of visas solely as a
mediator. Therefore pelican is not responsible for any
damages that arise to the client because of a refuse of
processing visas by the relevant embassy. As long as it deals
regarding the cancellation of a placed order by the client for
processing visa, it is necessary to cancel the order latest until
all the documents are submitted by individual representative
offices. Fees are non-refundable regardless of the success of the
visa accordance. Pelican is not responsible for the
veracity of the information provided by the client and
pelican is not required to check and verify on accuracy of
the client's data. Pelican does not guarantee the visa
accordance by the relevant embassy, even if the client bought
tickets through the reservation system of pelican, the
time period for the issuance of visas is governed by the rules of
the embassy.
III
Car rental Intermediation
1. Pelican provides through its portal
http://www.pelikan.sk/ an intermediation of car rental through the
reservation system of the company TRAVELJIGSAW, 2nd Floor, St
George's House, 56 Peter Street Manchester M2 3NQ ("Traveljigsaw"
as follows). Making a reservation according to this section
the client confirms that he was acquainted with the general terms
and conditions of Traveljigsaw that are applied in the reservation
and in the services provided and that the client agrees with the
wording of these terms and conditions
(http://www.traveljigsaw.cz/affiliateXmlStylesheets/pelikan/terms-
and-conditions.html).
2. For the performance of the reservation the client completes
the reservation form with the information required in the
reservation form. The successful completion of the reservation the
client is obligated to the payment through credit card (MasterCard,
Visa, Maestro, and Visa Electron) to pay a deposit or full payment.
In the case of advance payment the balance of payments will be
withdrawn of his credit card on the date specified in the
reservation, to which the client expresses its consent.
3. After the payment of the full amount of the reservation of a
car pelican sends the client an e-mail confirmation of the
reservation along with the voucher ("voucher"). Client - the driver
is obliged to print the voucher and present it with a credit card
drawn on the client's name at the take over of the car - and a
driver license valid for at least 12 months (i.e. the period of
validity must be before the start of the car rental and after the
rental as well at a minimum of 12 months) that are a prerequisite
for the reservation and car transfer to the client. If the customer
only pays a deposit, he will be sent a confirmation e-mail that the
advance payment was settled and the date on which the balance will
automatically be withdrawn of his credit card and after the payment
of the total amount the voucher will be sent to the client.
4. Customer acknowledges that I) for the client - a driver
younger than 25 years the company pelican is entitled to
charge a fee for a young driver; ii) The Car Rental, that
transferred a car to the client is entitled to reserve
a amount for the coinsurance on the credit card, and iii) for
special requirements of the client (GPS, child car seat), the
client must pay the price set by the relevant car rental.
5. If client cancels the reservation which was paid and received
a voucher, the client is responsible for its potential abuse.
6. The client is entitled to monitor the status of reservations
by logging in to check Reservations at ... [..........] for the log
in the e-mail address and reservation number indicated in the
reservation must be typed in. Changes or cancellations may be
preceded by phone after contacting the Customer Service of
pelican. Reservations can be canceled free of charge at
least 48 hours before the pick-up of the car.
7. In most destinations a car can be reserved at the last
moment, i.e. in less than 24 hours before the pick-up of the car.
If in such reservation a car available is not required, the client
may contact the Customer Service for more information or
a reservation of a car by telephone.
8. Details of the payment, cancellation terms, conditions of
reservations and other issues related to the reservation are
governed by general term and conditions of Traveljigsaw. The
provisions of this Part D. III and other parts of the general terms
and conditions (especially part E) to the legal relations of the
reservation according to this section D. III shall be applied
appropriately.
E
Common Provisions to the general terms and conditions governing the sale of tickets, trips, accommodation and insurance intermediation
I
Delivery
1. Tickets and other products will be created and sent to the
client immediately after the payment, which means the payment of
the total amount for the product ordered, including any additional
services and discounts on behalf of pelican, unless their
execution is dependent on another factor which affects their
creation and delivery.
2. Tickets and other products will be delivered to clients
depending on the form provided by the supplier, which can not be
affected as follows:
(i) Via E-mail - the system automatically
checks the possibility of issuance of electronic tickets. If the
ticket can be issued electronically, there will be sent
a print guide for electronic tickets to the client from the
site http://www.viewtrip.com/ solely
electronically by email to the email address the client has entered
when reserved tickets. The client prints the confirmation of an
electronic ticket directly from https://www.viewtrip.com/en-US/ViewTrip.asp
the "e-ticket confirmation, respectively from the "Electronic
certificate of expenditure". Other products and related
documentation is usually sent via email E-mail to the client,
unless pelicantravel.com decides to deliver other products and
their documentation through mail.
(ii) Via mail in the SR - paper tickets and
other products and related documentation which the company
pelican deems as appropriate to serve the client by mail
will be sent free of charge in the SR by registered first class
delivery. The company pelican is not responsible for
damages caused by the client in case of delays caused by the Slovak
Post.
(iii) By courier in Slovakia - in this option,
the client will automatically be charged a fee charged following
the current table of fees in part G of these GTC for ticket
delivery by courier in the SR. In this case, the ticket is
delivered directly to the client at his address during the next
working day after crediting in accordance with Part E of Article
II, paragraph 2 of the general terms and conditions for delivery
outside of Bratislava. If this is delivery in Bratislava, the
ticket will be delivered in this case on the day of crediting
payments following Part E of Article II, paragraph 2 of these terms
conditions. Pelican is not responsible for damages caused
by late delivery to the client. The responsibility of delivery
underlies the external courier company. The possibility of a
Saturday delivery or delivery by 8:30 respectively 10:30 on the
following day for surcharge is necessary to verify at the Customer
Service.
3. Prepaid ticked advice (PTA) - the
client can pick up his ticket under authority of his passport or
identity card at the airport, at which the flight begins,
respectively directly at the airline agency in a city which was
agreed in advance with the customer service. Client will be
automatically charged a service fee charged by the airline
according to the current table of fees following part G of these
terms and conditions. The fee applies to all persons in total in
one reservation. The exception is the airline Air Berlin, which
allows the issuance of PTA on a particular airport, the fee of 25
Euros applies to every person in the reservation. Not all airlines
allow Ticketing by PTA. The ticketing process through the PTA,
depending on the circumstances of a particular airline may take up
to five working days. This service is not provided by all airlines
and is not allowed on all fare classes. If the client chooses this
form of delivery and the ticket will be delivered this way, the
client will be notified by phone or e-mail and in case the payment
for products was already settled, then the charged fee will be
returned.
4. It is the responsibility of the client to confirm his flight
at least 24 hours before departure at the customer services of
Pelicantravel Ltd., respectively at the airline in case that the
airline changed the departure time or canceled the flight.
Pelican is not responsible for any canceled flights by the
airline, or changed departure times. In case of changes or
cancellations that occur, respectively will be announced to
pelican above the opening hours, or if they occur less
than 24 hours before departure, the Client is obliged to require
the recovery of any loss directly from the carrier, where he
purchased the flight. In case of flights of Lot Polish Airlines the
confirmation needs to be made not later than 72 hours before
departure.
5. Pelicantravel.com advises its clients to get to the airport
on time, i.e. 2 hours before the scheduled departure.
II
Conditions for settlement of payment for provided services
1. Clients can ticket and other services pay to pelican
in the following manner:
(i) Bank transfer/direct deposit to the account
- based on an automatically pre-generated advance invoice. The
advance invoice is part of the e-mail confirmation of the
reservation, trip, and insurance. The client may settle the payment
of the total amount to any account of pelican stated on
the invoice. It is up to the client to choose an appropriate
payment method so that the full amount of the invoice is credited
to one of the accounts of pelicantravel.com on time, i.e. until the
maturity stated on the invoice.
(ii) VUB payment - this method of payment is
exclusively for clients of VUB Bank Inc.
(iii) Sporopay - this method of payment is
exclusively for clients of Slovenská Sporiteľňa, Inc.
(iv) TatraPay/ELIOTPAY - this method of payment
is exclusively for clients of Tatra Banka Inc.
(v) Via Credit card - only to
holders of embossed credit cards (credit cards, Visa Electron and
Maestro cards are not accepted). In the event that a customer
enters this method of payment and ticket or trip insurance will be
paid by credit card, he will be informed by phone or e-mail by a
Customer Service agent. The Client agrees to use a credit card
payment only which he is authorized to dispose with.
Pelicantravel.com, Ltd. is not responsible for claims in the case
of misusage and any damages will be levied from the client. The
client acknowledges that the payment via credit card passes is in
two transactions. Ticket prices, airport charges a fee for the PTA
or the price or a part of the price of other products may be
withdrawn from your credit card directly by the airline or other
supplier of services. The ticketing fee, the price of insurance, or
the delivery of tickets by a courier service or a part of the
prices of other products will be withdrawn from the client's credit
card in a separate transaction. In case that it is not possible to
make any transaction, that fact will be communicated to the client
by telephone. The amount subjected the client is obligated to pay
at the same day of notification to any account of pelican
in accordance with the following paragraph of these General Terms
and Conditions. Otherwise, flight reservation, trip, insurance will
be canceled without any claim for damages of the client.
By confirmation of the reservation and immediate payment in the
case of choice of immediate credit card payment by clicking the
button BOOK the client confirms that he irrevocably agrees with the
purchase of the selected product on credit card and the terms for
cancellation and eventual changes to this product.
2. Client shall pay the invoice properly and on time, according
to the due date on the invoice. It is up to the client's choice to
choose the method of payment so that the full amount invoiced is
credited to one of the accounts of pelicantravel.com until the
maturity stated on the invoice. The invoice is paid at the time of
crediting the total invoiced amount on any account of
pelicantravel.com stated in the invoice. The total invoiced amount
must be credited to any account of pelican stated in the
pro forma invoice until 17:00 pm. In the event that the total
invoiced amount will be credited to the company after these hours,
pelicantravel.com reserves the right to change prices according to
the terms and conditions of tariffs of the airlines or of other
suppliers. In the event of non acceptance of the maturity
pelican reserves the right to immediate
cancellation of the reservation without any right to
recover the client's losses caused by cancellation, respectively
the price changes to tickets, trips or accommodation respectively
other provided services. In the case of non-abidance of the above
conditions, respectively late payment or partial payment, the
client will be charged along the returning payments of an
administrative fee charged by the current table of fees in part G
of these Terms and conditions. An administrative fee charged by the
current table of fees in part G of these GTC will be charged to the
client even if a total return of overpayment of the invoiced amount
will be performed. If the client wishes to return the overpayment
by cheque, he will be charged in addition to the administrative fee
a processing fee charged according to the current table of fees in
part G of these Terms and conditions. The client is obligated to
indicate in the payment the variable symbol which is the invoice
number. The omission of the correct variable symbol is considered
as a payment failure of the invoice with all the
consequences.
3. The Client agrees that he prints and keeps the invoice which
he received via e-mail so that the invoice meets the requirement of
its written form according to § 75 paragraph. 6 Act No. 222/2004
Coll. about value added tax, as amended. The client agrees that the
invoice will be sent to him via e-mail and also agrees with the
above way of its issuance. For ticket sales, any payment by the
client transferred to pelican, is counted as
a payment for accessories and then for reimbursement of
tickets.
III
Personal data
1. The Client declares that in accordance with § 7 of Law.
428/2002 coll. on the Protection of Personal Data, as amended ("Law
on the Protection of Personal Data" as follows) agrees that
pelican may proceed the personal data supplied by the
client in order of ticket reservation, trip, accommodation or
insurance ("personal data" as follows).
2. The client agrees with the processing, use and disclosure of
his personal data in a manner consistent with the character of
personal data for the purpose of providing services by
pelican, and for correspondence between the parties for a
period of ten years.
3. The client agrees to the processing, use and disclosure of
personal data for direct marketing at pelican for ten
years. In accordance to § 20 paragraph 3 point. a) Law on Personal
Data Protection the client has the right to claim the processing of
their personal data based on a written request to pelican,
which implies that they are processed for direct marketing purposes
without his consent and require its liquidation.
4. The client agrees that pelicantravel.com, Ltd. entrusts the
processing to an agent. The client agrees to cross-border flow of
their personal data solely for the issuance of tickets, trip
acquisition, accommodation, insurance intermediation, or direct
marketing of the airline, respectively air Transport Association,
which performed the reserved flight, other service suppliers and
contractors of pelican.
5. Client hereby grants pelicantravel.com, Ltd. the agreement to
copying and scanning documents for official verification and
validation of data provided to pelicantravel.com, Ltd. when
reserving tickets, trips, accommodation or insurance.
6. The Client declares that all his data are correct. The client
declares that he is aware of the consequences of giving incorrect
information, especially the fact that such actions could be
classified as a criminal offense.
7. The client authorizes pelicantravel.com, Ltd. to verify the
provided information on his credit card in the call-center of the
bank or company, which issued the credit card.
IV
Client’s statements
1. In case of any service which has the subject such as
intermediation or arranging air transportation, the client hereby
confirms that he was familiarized with the general conditions of
the airlines listed in the attachment of these conditions and
accepts these conditions.
2. The client acknowledges that pelican takes no
responsibility for the circumstances associated with the booked
flight (flight delays, flight cancellations, loss of baggage,
etc.). Any discrepancies and complaints regarding the booked flight
are competent to be handled by the airline concerned.
3. If these conditions do not provide it otherwise, any
complaints relating to services of pelican the client is
obligated to deliver them in written form to pelican. The
claim made by the client will be processed and the client will
receive a response within 28 days of its receipt.
4 Client agrees with the recording of incoming and outgoing
calls, for the company pelican for internal purposes and
to improve the quality of services provided.
V
The Complaint Procedure
1. Pelican company accepts complaints only in written
form by e-mail to reklamacie@pelikan.sk or per mail. Claims which
will refer to already performed services before more than three
months pelican can not accept them.
2. The complaint must contain as detailed a description of the
case, which is claimed by the client. In case of damage to client
utilization of services from the supplier company pelican
client is obliged to seek from such supplier (hotel, airline, car
hirer, etc.) written record, which is required along with your
complaint of pelican relaxed. If the client does not have
such registration, the company must seek pelican statement
from the supplier, which may cause unnecessary delays in processing
claims, the rejection of claims and loss of entitlement arising
from customer complaints.
3. Pelican company will try to arrange to react as soon
as possible to a claim but no later than 28 calendar days of
receipt of the complaint.
4. If the client requires one of the following information, we
advice him to contact directly the customer service on the e-mail
address letenky@pelikan.sk, where the request will be processed by
the next business day. In the case of urgent requirements, such as
change of flight it is recommended that the client contacts our
customer service by phone for faster processing:
- exposure or forwarding of the advance invoice, respectively
tax document
- any change in the reservation, eventually on an already
drawn product
- cancellation of a product, these requirements will be treated
as claims and in case of receipt,
On the e-mail address reklamacie@pelikan.sk they
will be automatically redirected to letenky@pelikan.sk where they
will be processed afterwards.
VI
Final provisions
1 The communication between the client and pelican is
arranged electronically and delivered per email or mail of the
provided e-mail addresses. In case of mail the correspondence to
pelican are sent to the address stated in the header of
these general terms and conditions in the case of mail addressed to
the client the correspondence is sent to the permanent address
which the client provided or on the address which the client
provided in order of delivery of correspondence. For electronic
delivery of documents addressed to the client, the document is
considered as delivered when does not receive a failure
notification of delivery. In case of delivery of documents
addressed to pelican is considered as undelivered until
the company pelican confirms the delivery by replying to
the client's e-mail. In case of delivery per mail the mail is
considered as delivered after the third day of the returned mail to
each of the contracting party which sent the mail without
dependence on the reason.
2 Visa duties and travel documents - The passenger must check
his travel documents and visa duties not only to the target
destination, but also to transit destinations. Information on all
the particulars and documents which are compulsory for the entrance
into the country will be provided on request by an agent of the
Customer service. Similarly, the client can find them at http://www.mzv.sk/ . Pelican
is not responsible for damages incurred to clients due to its
ignorance of any visa formalities. Pelican is not
responsible for any damages incurred to the client in cases where
he purchases his ticket before it has obtained a valid visa to the
target destination or transit visas and those visas will be refused
after the ticket purchase.
F
General transport Conditions of air carriers, IATA members
NOTE
For passenger transport on routes where the destination airport
is or the stop is in another country than the country of departure,
the Warsaw Convention applies, which in most cases limits the
liability of the carrier for death or personal injury as well as
baggage loss and damage. See also the note headed "Advice to
international passengers on Limitation of Liability" and "Notice of
Baggage Liability Limitations".
TERMS OF TRANSPORT
1. The term "ticket" as used in this contract, means a flight
and baggage ticket, it includes the following conditions and notes,
"carrier" means all air carriers who transport, or undertake to
transport "passengers or baggage according to this ticket, or
perform any services related to the air transport. "Warsaw
Convention" means the Convention for the Unification of Certain
Rules to International Air Transport, signed at Warsaw on 12th
October 1929, or the same Convention, amended the Hague Protocol of
28th September 1955, whichever of them may be used.
2. Transportation, conducted pursuant to this ticket shall be
governed by the rules and limitations of liability by the Warsaw
Convention with the exception of transport, which under this
Convention is not regarded as "international transport".
3.If this is not inconsistent with the above stated, transport
and other services provided by each carrier are governed by (I)
provisions contained in this ticket, (ii) applicable tariffs, (iii)
transport conditions and the regulations of the carrier, forming a
part of its conditions (and they are available on request at the
offices of carrier), with the exception of transportation between a
place in the United States or Canada and any other place outside
their territory, to which the tariffs of those countries apply.
4. The name of the carrier may be stated in the ticket as a
abbreviation, full name and its abbreviation is given in the
transport tariffs terms, regulations or flight plans of the
carrier, the address of the carrier is the departure airport shown
next to the first abbreviation of the carrier's in the
ticket, contracted stops are places indicated in this ticket or
places specified in flight plans of the carrier as regular stops on
the route of the passenger, the transport which is supposed to be
performed in accordance to this ticket by several carriers, is
considered as a sole operation.
5. In case of issuance of tickets on an air carrier on routes of
a different air carrier then the air carrier which issues the
tickets acts only as a mediator.
6. Any exclusion or limitation of liability of the carrier shall
be applied to the mediator, employee and agent of the carrier and
also to any person whose aircraft was used by a carrier for
transport, as well as to its mediator, employee and agent and will
go in favor of them.
7. Registered luggage shall be given to the holder of the
voucher. In case of damage to baggage in international
transportation, that carrier must be notified in written form
immediately upon the determination of damages and not later than
seven days of the receipt of baggage, in case of delays the
complaint must be exercised within 21 days from the date the
baggage claim. In case of national transport, look up the shipping
tariffs or transport conditions.
8. This ticket is valid for transportation for one year from
date of issue, unless otherwise provided in this ticket, in
carrier's tariffs, transport conditions or instructions of the
carrier. Fares for transport according to this underlie a change
prior to the transport. The carrier has the right to refuse
carriage if the fare has not been paid.
9. The carrier will try according to their capacity to transport
passengers and their baggage as quickly as possible; times in
timetables or elsewhere are not guaranteed and form no part of this
contract. Carrier may without notice be represented by other
carriers or use other aircraft and may, if necessary, amend or omit
the landing place on the ticket. Schedules may be changed without
prior notice. The carrier is not liable for catching the
connection.
10. Passengers must submit the official travel regulation, he
must show the documents necessary for exit and entrance and other
required documents and he must get to the airport due to the time
set by the carrier, when this time point is not given, then
sufficiently on time so that all formalities of the departure can
be arranged.
11. No mediator, employee nor agent of the carrier is entitled
to alter, amend, or repeal any provision of this contract.
THE CARRIER RESERVES THE RIGHT TO REFUSE TRANSPORT TO
ANY PERSON THAT DID NOT OBTAIN THE PROVISIONS APPLICABLE TO THE
LAW, RULES OR REGULATIONS FOR ACQUIRING OF TICKETS OF THE
CARRIER. Published by the Carrier, whose name appears in
the "Issued by" on the front of the ticket and voucher is a
Subject of tariff regulations.
NOTICE TO INTERNATIONAL PASSENGERS OF THE LIMITATION OF
LIABILITY
Passengers on the route, which includes the final destination or
stop in a country other than the country of origin, are herewith
indicated that the contract provision known as the Warsaw
Convention may be applicable for the entire journey, including any
part fully in the country of origin or destination. For such
passengers that travel to, from or at the agreed stopping in the
United States, the Agreement and special contracts of transport
reflected into the tariffs provide that the liability of certain
carriers, parties of such special contracts, for death or their
personal injury in most cases the proven damage is limited, so it
does not exceed 75000USD per passenger, and that this liability up
to the maximum amount will not depend on negligence on behalf of
the carrier. For such passengers traveling by a carrier which is
not a party to such special contracts, or who are not on the route
to, from, or do not stop at an agreed stopping place in the United
States, the carrier's liability for death or personal injury to
passengers in most cases is limited to approximately 10 000 or
20000 USD.
The names of carriers - the participants of such special
contracts are available at ticket salerooms of these carriers and
are available on request for inspection. Additional security can
usually be gained by getting insured by a private company. Such
insurance is not affected by any limitation of liability of the
carrier under the Warsaw Convention or similar specialized
transportation contracts. For more information, please contact
agents of your airline or insurance company.
Note: Limitation of liability over 75 000 USD includes legal
fees and expenses, with the exception of raising the claim in a
State where there is a provision for a separate confession of legal
fees and expenses, in this case the marginal value will be 58 000
USD without the legal fees and expenses.
NOTICE OF FEES AND CHARGES COLLECTED BY THE
GOVERNMENT
CThe price of this ticket may include a charges and fees
collected by the government aviation transport. These fees and
charges which may represent a significant part of the price of air
transport are either included in the fare, or are listed separately
under the heading "TAX / FEE / CHARGE". Passengers may also be
required to pay taxes and charges that have not yet been
collected.
The following notice does not apply to tickets sold in the
United States for transportation going from the U.S.
REFUSAL OF BOARDING BECAUSE OF REBOOKING
In countries where the rules of compensation for refusal of
boarding, carriers use compensation plans for passengers with
confirmed reservations who were denied boarding because of the
unavailability of seats due rebooking of the flight. More details
on these plans are available at the offices of airlines.
CHECK-IN TIMES
All times are listed on the ticket, or flight plan (if
specified) are the time of departure of the aircraft. The times for
check-in (pre-flight registration), as indicated by the carrier or
flight schedule, represent the latest time at which passengers may
be recruited at the departure, and taking into account the time
needed to arrange all the necessary formalities. Flights can not be
abstained because of late arrival of passengers and in these cases
there is no possibility of taking any responsibility.
SUBJECTS WHOSE TRANSPORT IS PROHIBITED
Transport of dangerous objects in the luggage of passengers
stated below is prohibited for safety reasons:
1. Compressed gases - (frozen at very low temperatures,
flammable, non-flammable and poisonous) such as butane, propane,
liquid nitrogen, oxygen, including scuba.
2. Mordants as acids and bases, wet batteries, and mercury.
3. Explosives, ammunition and pyrotechnic materials.
4. Flammable liquids and solids - lighter and charges for
lighters, matches, paint materials and thinners.
5. Radioactive material
6. Safety deposit boxes and briefcases with installed safety
equipment.
7. Oxidizing reagent such as peroxides and bleaching lime.
8. Poisons and infectious substances such as insecticides,
herbicides and active virus materials.
9. Other dangerous articles such as a magnetic material, or
irritating substances or repelling
resistance.
Medicines and toiletries can be carried in limited quantities,
which are necessary and proportionate to the length of the flight,
such as hair spray, perfumes and medicines containing alcohol. Many
of these articles may be transported as air cargo provided that
their packaging conforms to the rules in force in air cargo
transportation.
Further information is available on request.
NOTICE OF LIMITATION OF LIABILITY FOR
LUGGAGE
Responsibility for loss, delay or damage to baggage is limited
unless a higher value is declared in advance and an appropriate fee
paid. For most of the international transport (including the
national sections of interstate roads) there is a limitation of
liability of approximately $ 9.07 per pound (1 lb = 0.45 pc), i.e.
$ 20.00 / kg for solely checked baggage and $ 400.00 per passenger.
In the case of a vest only between places in the U.S. the federal
legislation requires that any limit on liability for baggage
airline was at least 2 500 USD per passenger. For certain types of
items an increased assessment can be declared. Some carriers assume
no liability for fragile, valuable or perishable articles. Further
information can be obtained from the carrier.
BAGGAGE
Baggage: A passenger is usually permitted to a free baggage
transport, and its limits vary by airline, route and class. The
excess of the limit for free transport may be charged. For more
information, contact your travel agency or airline.
Hand luggage: A passenger is usually permitted to a free hand
luggage transport, and its limits may vary by airline, class, and
route and aircraft type. It is recommended to limit the amount of
hand luggage to a minimum. For more information, contact your
travel agency or airline. More information and links are available
on websites of airlines at http://www.iata.org/bags.
LOW COST AIRLINES
In case of international ticket purchase of low cost airline
(e.g. Ryanair, EasyJet) through the portal http://www.pelikan.sk/, the
payment is only possible via (credit) card.
Payment shall be made in two steps
(transactions):
1. The price of the ticket is charged directly by the
airline.
When paying with a credit card the company pelicantravel.com is
not responsible for any exchange differences arising from
differences between the currency in which an airline ticket is
issued and the currency in which the credit card is exposed and the
withdrawal is made from.
2. A service fee for pelican, including
service charge per transaction of a credit card for ticket issuance
is withdrawn by the company pelicantravel.com,
Ltd.
The billed invoice for the amount of the fee for issuing the
tickets, including the charge for payment by credit card is sent by
the company pelicantravel.com, ltd. An electronic ticket and a tax
document will provided by the airline. The electronic ticket is in
case of international flights a sufficient tax document. For
additional questions and requirements please contact the airline
directly, from which the ticket was purchased.
G
Table of Fees of the General transport conditions
|
TYPE OF FEE |
RT/TICKET |
OW/TICKET |
|
Service fee charged by pelican when the client performs a
reservation through www.pelikan.sk |
16,27 EUR
(490 Sk)
|
16,27 EUR
(490 Sk)
|
|
Service fee charged by if the reservation is performed by an agent
of the Customer Service |
26,20 EUR
(789 Sk)
|
26,20 EUR
(789 Sk)
|
|
Voluntary ticket CHANGE before departure/ after departure based on
a client requirement |
33,19 EUR
(1000 Sk)
|
33,19 EUR
(1000 Sk)
|
|
VOID - ticket which may be cancelled on the day of issuance where a
fee for cancellation and issuance through Pelikan.sk is
charged |
49,45 EUR
(1 490 Sk)
|
49,45 EUR
(1 490 Sk)
|
|
VOID - ticket which may be cancelled on the day of issuance where a
fee for cancellation and issuance through the customer
service is charged |
59,41 EUR
(1 790 Sk)
|
59,41 EUR
(1 790 Sk)
|
|
Involuntary CHANGE of the ticket before departure - UN, UC, HX
segments - i.e. cancelled flights, time change a.s.o. by the
airline |
- Sk |
- Sk |
|
Involuntary CHANGE of the ticket after departure |
- Sk |
- Sk |
|
Ticket CANCELLATION fee |
33,19 EUR
(1000 Sk)
|
33,19 EUR
(1000 Sk)
|
|
Ticket CANCELLATION fee when the ticket is nonrefundable or when
only the airport fee is returned |
33,19 EUR
(1000 Sk)
|
33,19 EUR
(1000 Sk)
|
|
CANCELLATION fee when there is a cancellation made by another
airline |
16,60 EUR
(500 Sk)
|
16,60 EUR
(500 Sk)
|
|
ADDITIONAL fee - Accounted when the money is returned by cheque to
the client |
6,63 EUR
(200 Sk)
|
|
|
ADDITIONAL fee - when the money is returned by cheque to the
client repeatedly when the cheque was not delivered or deliverable
at the first time |
6,63 EUR (200 Sk) |
|
|
ADMINISTRATIVE fee - for a returned payment in case of late payment
only then when the client settled the payment but did not use the
product or service - duplicity, … |
6,63 EUR (200 Sk) |
|
|
ADMINISTRATIVE fee - returning a payment in cheque form |
6,63 EUR (200 Sk)
|
|
|
Fee for issuance of all other LOW BUD tickets, which are purchased
by credit card from the company pelican |
19.91 EUR
(600 Sk)
|
19,91 EUR
(600 Sk)
|
|
Fee for credit card payment for low cost airlines, when they are
not set by the airline directly on the website. If the LOW BUD is
in a foreign currency, the price as well as the fee needs to be
calculated with the current exchange rate in TB |
4% of the total LOWBUD amount but not less than
8,29 EUR (250 SKK)
|
4% of the total LOWBUD amount but not less than
8,29 EUR (250 SKK)
|
|
Intermediacy fee for buying any other LOW BUD tickets, which are
paid via credit card of the client or authorized user |
16,60 EUR (500 SKK)
|
8,30 EUR (250 SKK)
|
|
PTA - pick-up possibility of the ticket abroad if the paper tickets
is directly at the airport- only at airlines which have a agency in
SR and provide the stated service - we ALLWAYS check it right at
the airline |
38,17 EUR
(1 150 Sk)
|
38,17 EUR
(1 150 Sk)
|
|
COURIER delivery within the SR with delivery by next working day -
it must be ordered on the previous day until 5 p.m. |
8,69 EUR (261 SKK incl. VAT) |
8,69 EUR (261 SKK incl. VAT) |
|
COURIER delivery within Bratislava within 2 hours from ordering -
delivery only on working days |
8,69 EUR (261 SKK incl. VAT) |
|
|
FEE FOR MAIL DELIVERY |
- Sk |
|
OTHER PRODUCTS
|
|
CHANGE of person/participant of the trip
|
33,19 EUR
(1000 Sk)
|
|
Each CHANGE of the contract of trip attendance-
as long as pelican has the opportunity of change
|
33,19 EUR
(1000 Sk)
|
|
SCANCELLATION fee in case of
cancellation/assigning from the contract of accommodation
|
16,60
EUR
(500 Sk)
|
|
FEES for processing and administrative
operations
|
6,63 EUR
(200 Sk)
|
Prices stated in another currency than are only informative. The
company pelican is not responsible for exchange
differences in case of payment in another currency as EUR.